Alright guys I am not quite sure what to do in this situation…. a customer wanted to return her order for a refund because she ordered from a couple shops for family pictures and decided she wanted to return the bows she ordered from me.. I said thats fine and gave her my address to return and she said she sent them out to me…. well that was 11 days ago so I asked if she sent them already because I havent received anything back and she claims she did in the 20th and thought they would get to me by now. She didnt provide me tracking or her reciept that she sent it to me.. so what do I do? I dont know if she is claiming that she returned them but is keeping the product or she wrote down the wrong address?